Customer Service
Co-ordinator

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Job Type: Full-time, Permanent
Shift Pattern: 4 on 4 off, 10-12 hour shifts
Salary: £26,000 per year
Based: Featherstone, Wolverhampton.

 

 

Romac Logistics are currently recruiting for a Customer Service Coordinator to join our team based in Featherstone, Wolverhampton.

 

About Romac Logistics:

 

At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.

 

We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.

 

This new role will be responsible for co-ordinating and managing the logging, investigation and communication of all delivery related matters and non-compliance as well as maintaining excellent working relationships with both the Customer and the Retailer.

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You will be responsible for ensuring the company service levels are always achieved whilst listening to the customers’ requirements and striving to exceed expectations.

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You will also ensure compliance with all company policies including Health and Safety as well as operating within legal and regulatory requirements.

 

Roles and Responsibilities:

 

• Manage and track all daily deliveries, ensuring accurate reporting and communication across departments.

• Produce and maintain daily and weekly reports, including KPI packs and performance summaries.

• Log and investigate discrepancies

• Handle all customer queries promptly and professionally, providing clear updates and resolutions.

• Collaborate with internal teams to prevent reoccurring issues and drive continuous improvement.

 

Skills and Experience:

 

• Strong organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

• Excellent attention to detail and accuracy in data entry, reporting, and investigation work.

• Proficient in Microsoft Excel

• Clear and professional communication skills, both written and verbal.

• Proven problem-solving ability with a proactive, “can-do” attitude.

• Ability to work independently as well as collaboratively across departments.

• Comfortable using multiple systems/databases to track deliveries, incidents, and customer information.

 

What We Offer:

 

•​Competitive salary

•​Full training and induction on company systems

•​Supportive, experienced team

•​Opportunities for progression within a growing operation

•​Company pension, holiday allowance, and other benefits

 

If you're interested in the position, then please apply and one of our team will be in touch to discuss further.