Customer Service
Co-ordinator

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Job Type: Full-time, Permanent
Shift Pattern: 4 on 4 off, 10-12 hour shifts
Salary: £25,000 per year
Based: Middleton, Manchester

 

 

Romac Logistics are currently recruiting for a Customer Service Coordinator to join our team based in Middleton, Manchester.

 

About Romac Logistics:

 

At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.

 

We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.

 

Roles and Responsibilities:

 

Are you looking for a role where you can be at the heart of logistics operations?

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As a Customer Service Coordinator, you’ll support warehouse and transport teams, manage delivery issues, drive process improvements, and keep things running smoothly through sharp admin, strong reporting, and effective communication, whilst maintaining excellent working relationships with both the Customer and the Retailer.

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You'll be the driving force ensuring company service levels are always achieved whilst listening to the customers’ requirements and striving to exceed expectations.

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Main areas of accountability:

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• Accurately logging and monitoring all delivery incidents, discrepancies, and non-compliance issues within internal systems, to identify root cause

• Coordinating closely with warehouse and transport teams on delivery-related administration and day-to-day operational support

• Managing product returns and non-compliance to mitigate losses and minimise service disruption

• Ensuring timely and constructive communication with customers and retailers, maintaining strong working relationships and resolving issues efficiently

• Producing reports for KPI tracking, delivery performance metrics, and DOT reporting, to support service improvement and compliance

• Assisting with daily transport administrative tasks

• Supporting continuous improvement by identifying trends, contributing to preventative action plans, and promoting service and process enhancements

• Maintaining accurate records and documentation in line with operational, audit, and regulatory requirements

 

Skills and Experience:

 

• Experience in logistics, operations support, stock control, inventory, or warehouse environments

• Customer service experience, with the ability to communicate effectively across internal and external stakeholders

• Strong administrative skills with excellent attention to detail

• Strong understanding of stock processes and inventory management systems

• Proficient in Microsoft Excel and other stock or logistics management software

• Comfortable working independently, and taking ownership of tasks

• Strong problem-solving and organisational skills, with the ability to work accurately under pressure

• Computer literate, with good working knowledge of MS Office and logistics systems

 

What We Offer:

 

•​Competitive salary

•​Full training and induction on company systems

•​Supportive, experienced team

•​Opportunities for progression within a growing operation

•​Company pension, holiday allowance, and other benefits

 

If you're interested in the position, then please apply and one of our team will be in touch to discuss further.